How We Work
PROJECT FLOW
These phases represent a typical, proven path, but since no two projects are identical, Engelen Information Solutions adapts them to your goals, team, and situation to ensure the best results.
Discovery
- Discovery call
A short conversation to understand your objectives, challenges, and fit with Dynamics 365 Business Central.
- Demo session
We walk you through relevant scenarios tailored to your own business processes, so you see how the system can work for you.
Analysis and Preparation
- Analysis
We assess your current state, gather requirements, and define the desired future state. A gap analysis highlights what needs to change for Business Central to deliver maximum value.
- Planning
Together we determine the scope and priorities, then create a realistic project plan with milestones, responsibilities, and timelines. This ensures alignment and sets clear expectations from the start.
- Data preparation
The implementation of a new ERP system creates an excellent opportunity to restructure your data. Establishing well-organized, reliable data at the beginning of the project is essential for success. We take care of data modeling, cleansing, and mapping so your data is ready for migration and future decision-making.
- Process improvement
Similarly, an ERP implementation is the perfect time to rethink workflows. We help identify potential to reshape your processes for greater efficiency and scalability.
Deployment
- Design
We translate the requirements captured during the Analysis stage into a practical solution setup which reflects your business processes.
- Build
We configure Business Central to align with the agreed design and add customizations where needed.
- Integrations
Business Central can be connected with other systems such as LIMS, barcode hardware, shipping carriers, or Power Platform. Clean integrations preserve audit trails and data integrity across connected platforms.
- Data migration
With the prepared data in place, we migrate it into Business Central while maintaining accuracy and completeness.
- Training
We provide role-based training specific to your users. Custom videos recorded in your own environment enable knowledge retention and serve as future reference material.
- Testing and acceptance
Together we verify that the system meets the requirements and works as expected. Formal acceptance confirms readiness to move forward.
- Documentation and validation
We assist in generating the necessary SOPs and provide light compliance support, including Computerized System Validation where applicable. Documentation secures clear procedures and audit-ready systems.
- Rollout
The solution is usually rolled out in waves, whether by product group, site, or function. We lead you through each step to minimize disruption and ensure a seamless transition.
Support and Continuous Improvement
- Hypercare
Right after rollout, you receive intensive support for a limited time to resolve issues quickly and build user confidence. This results in a smooth handover to stable operations.
- Ongoing support
After Hypercare, Engelen Information Solutions remains available for an indefinite period to answer questions, address challenges, and fine-tune the system as your team gains experience.
- Continuous improvement
We help you implement enhancements not included in the initial rollout. We also guide ongoing optimizations as your needs evolve, making the value of your Business Central investment grow.
APPROACH AND EXPECTATIONS
Guiding Practices
Strong project management fulfills commitments by keeping execution on track. Good change management and communication are often underestimated, yet critical to adoption and cohesion across the team.
SME Collaboration
Your internal functional experts are indispensable members of the project team. Their process knowledge, combined with our expertise, delivers a Business Central implementation that best fits your organization.
Minimal Development
We believe in striking the right balance between configuration, customization, and development.
While many companies believe their processes are unique, they often gain more by aligning with industry best practices. In those cases, configuration and built-in customizations such as workflows, apps, or UI adaptations are usually sufficient.
Development, like extensions or Power Platform apps, is reserved for solutions that deliver clear, lasting value. This viewpoint limits costly coding, lowers risks with future updates, and makes long-term maintenance easier.
Time and Cost
Implementation time and cost depend on the scope, complexity, data quality, customization level, integrations, user count, and required training.
A typical, comprehensive digital transformation can take 4 to over 12 months and range from $50,000 to over $400,000 CAD.
You can count on a transparent process without hidden surprises, so agreed timeframes and budgets are respected, preserving the worth of your investment.